Americas Training Co-ordinator

The role of the Americas Training Co-ordinator is to lead on and take ownership of all day-to-day activities relating to the Training activity in the Americas in support of the Training Operations Manager. The Americas Training Co-ordinator will act as an internal product champion for the region and support the Training Operations Manager with a range of activities that contribute to the Business Unit’s overall growth and development whilst providing an excellent customer experience through effective 1st line customer support.

BRCGS Academy is the BRC Trading brand for the training department which engages industry professionals and organisations to deliver subject matter training courses through its global network of Approved Training Partners (ATPs). As to impart knowledge in accessible formats, to cultivate skills and allow individuals and businesses in the supply chain assurance sector to realise their full potential, the BRCGS Academy offers a range of digital, face to face, blended and micro training courses with relevant assessment in addition to hybrid industry and professional events.

ROLE PURPOSE

The role of the Americas Training Co-ordinator is to lead on and take ownership of all day-to-day activities relating to the Training activity in the Americas in support of the Training Operations Manager. The Americas Training Co-ordinator will act as an internal product champion for the region and support the Training Operations Manager with a range of activities that contribute to the Business Unit’s overall growth and development whilst providing an excellent customer experience through effective 1st line customer support.

The role will also support the Training Operations Manager in providing subject manager expertise and support to the network of Approved Trainers operating in the region.

The role also includes use of the Customer Relationship Management systems. This includes, but is not limited to, the management of course and programme enrolments, course and programme completions, exam administration, invoicing, updating customer training records and the creation of training courses in the LMS and CRM. The role includes working with and supporting all members of the Academy and Events team under the direction of the Training Operations Manager to support the strategic aims of the department and wider business.

 

This is a full-time role based at the BRCGS Milton office with remote working available.

MAIN RESPONSIBILITIES

  • Co-ordinate all aspects of public and in house training schedules in Americas
  • Support and be the first point of contact for all Approved Training Partners operating in the Americas
  • Support the Training Operations Manager in expansion and development
  • Utilise our Learning Management System (LMS), BRCGS Educate, to support the ATP (Approved Training Partners) scheme and support the Training Operations Manager by providing suggestions for improvement or change
  • Process and support new ATP member applications in tandem with the Academy Administrator
  • Liaise with the sales team on potential leads and applicants
  • Run and manage annual renewal process for the Approved Training Partners in the Americas
  • Assist with the creation of marketing campaigns working closely with the in-house marketing team
  • Ensure procedures and documentation related to the department are kept up to date and relevant particularly those that relate to activity in the Americas
  • Assist at Events when required and directed by Training Operations Manager
  • Monitor and respond to daily emails in Training inbox to ensure we are compliant with our service KPI
  • Provide the Training Operations Manager and Senior Training Co-ordinator with regular reports on training bookings and activity in the region
  • Liaise and support Academy trainers in that region
  • With direction from the Training Operations Manager or Global Head of Training and Events support all members of the team if required
  • International travel may be required.

 

ESSENTIAL SKILLS & KNOWLEDGE

  • Commercially aware and able to recognise opportunities for growth and development
  • Able to communicate and develop relationships with a range of stakeholders from entry to senior management level
  • Able to demonstrate excellent IT skills – experience of Microsoft PowerPoint, Word, Excel, Adobe, and Outlook essential
  • Able to demonstrate excellent organisation, administration, and time management skills.
  • Highly accurate with close attention to detail
  • Able to demonstrate good written communication skills
  • Able to demonstrate excellent English language skills
  • Able to work within tight deadlines
  • Able to demonstrate experience of working with a varied and changeable workload
  • Adaptable and flexible
  • Able to demonstrate a confident and proactive approach to work
  • A trusted and pro-active team player, supporting team colleagues in driving a culture of continuous improvement.
  • Able to demonstrate integrity

 

DESIRABLE SKILLS & KNOWLEDGE

  • Able to demonstrate knowledge of supply chain and/or global standards
  • Able to demonstrate knowledge or experience of working with LXP’s, LMS and other relevant learning solutions (desirable not essential)
  • Able to demonstrate experience of using multiple digital systems
  • Able to demonstrate knowledge of a 2nd language, preferably Spanish (desirable not essential)

 

If you are interested, apply here