Have you checked your Certification Body’s BRCGS star rating?
Key Performance indicators are an important measure in many industries.
Just as you look at the rating of sellers on eBay and check out the feedback comments before making your purchase, BRCGS share the results of our comprehensive KPI measures to enable stakeholders to make an informed choice about the Certification Body they use to visit your company and challenge your systems at audit.
BRCGS do more than any other certification scheme to closely monitor how our deliver partners operate to deliver your audit and ensure confidence in the certification result.
The devil is in the detail and we use a number of activities to monitor how our global delivery partners fulfil our stringent requirements including sampling of audit reports to review, use of sophisticated data-mining across our 28,000 annual audits to spot errors in protocol and tracking of the timeliness of each stage of the certification process.
The outcome from BRCGS independent visits to certificated sites allows in depth review, on the ground, of the work of your Certification Body and their auditors and is a major feature of the performance review.
Feedback and complaints are analysed and impact the star rating, so please do get in touch with us so we can ensure the results accurately reflect your experiences.
We’ve recently updated the ratings following the last 6 months performance and they can be found against the listed details of all our globally approved Certification Bodies at BRCGS Directory.
You can find out more about the compliance work of BRCGS here