Closing date for applications: May 31, 2019

BRCGS is recruiting a Database and Customer Service Administrator. Working within the BRCGS Directory Services Team this varied role involves liaison with our main database supplier on development projects and systems development as well as providing support to internal and external users of BRCGS digital and web products, including our BRCGS Directory, online bookshop, Participate our online publications platform and BRCGS Educate our Learning Management System (LMS). The role will also includes data entry, report and invoice production and general customer service responsibilities.

Job purpose


Working within the BRCGS Directory Services Team this varied role involves liaison with our main database supplier on development projects and systems development as well as providing support to internal and external users of BRCGS digital and web products, including our BRCGS Directory, Bookshop, Participate our online publications platform and BRCGS Educate our Learning Management System (LMS).

The role also includes data entry, report, invoice production and general customer service responsibilities.

 

Key Responsibilities

Liaison with external 3rd parties, as directed by the Head of Digital Services, to support the day-to-day activities of the BRCGS Directory and associated functions and other IT based products and services
• Liaison with database suppliers on development projects and systems development
• Provide accurate and helpful customer service to support the sales and take up of our web based products and services 
• Keep the Head of Digital Services informed of service bugs and defects and problems experienced by users of the BRCGS Directory and other online products and services
• Generate and provide regular and ad hoc statistical reports from the BRCGS Directory and other IT services to colleagues and external stakeholders
• Liaise effectively with colleagues on matters related to the suite of online products and services including sales and marketing, regional offices and management
• Identify and issue sales invoices as and when directed by the Head of Digital Services and resolve related queries
• Provide accurate, helpful and friendly customer support to users of BRCGS web and digital products via telephone, online and email in a timely manner
• Data entry and reconciliation
• Carry out other related tasks as reasonably directed by the Head of Digital Services

HOW TO APPLY

To apply, please forward your CV to Tessa Kelly - Operations Director and Regional Director EMEA - tessa.kelly@brcgs.com