Skip to navigation Skip to main content Skip to footer

Global Standard Best Practice Guideline Complaint Handling Issue 2

  • SKU: 978-1-78490-077-9

  • Publish Date: 02 August 2008

  • Size: A4

  • Publisher: BRCGS

A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. This guideline promotes best practice for an effective complaint handling system, providing a framework for users to:

•           Identify methods of effective complaint capture
•           Give guidance on handling complaints
•           Investigate complaints and identify corrective action required
•           Categorise and trend complaints
•           Identify opportunities for continual improvement

 

Use of BRCGS intellectual property

Information on how you can use BRCGS Standards, guidance and published content can be found here. You can also find a list of answers to common question on how BRCGS content can be used here.