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Global Standard Best Practice Guideline Complaint Handling Issue 2

  • SKU: 978-1-78490-077-9

  • Publish Date: 02 August 2008

  • Size: A4

  • Publisher: BRCGS

A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. This guideline promotes best practice for an effective complaint handling system, providing a framework for users to:

•           Identify methods of effective complaint capture
•           Give guidance on handling complaints
•           Investigate complaints and identify corrective action required
•           Categorise and trend complaints
•           Identify opportunities for continual improvement


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