Protecting trust in BRCGS certification
BRCGS certification is trusted across global supply chains to support supplier approval, sourcing decisions, risk management, and the assurance of product safety and quality. Our Certification Integrity programme helps ensure that trust is well placed by monitoring how certification is delivered, identifying emerging risks and turning evidence into action.
Confidence in every certificate
Our Certification Integrity programme is the assurance behind every BRCGS certificate. It protects the credibility, consistency, and value of certification through data analysis, stakeholder feedback, independent oversight, performance monitoring and investigation. This work helps ensure certification outcomes remain reliable, globally comparable and meaningful for everyone who depends on them.
Confidential feedback
TellBRCGS provides a trusted channel for anyone to raise concerns and share intelligence with BRCGS anonymously. Information is reviewed appropriately and can help identify issues that may affect confidence in certification.
Auditor monitoring
Auditor performance is assessed to support the consistent application of BRCGS requirements. This strengthens the reliability and comparability of audit outcomes across markets and standards.
Delivery partner performance
Certification body audit delivery is reviewed against BRCGS expectations, with performance insight used to support targeted improvement. This accountability helps protect the credibility of certification wherever it is delivered.
Incident investigation
Specific concerns, complaints and events that could affect trust in certification are examined with appropriate rigour. Findings inform proportionate action, helping ensure risks are understood and addressed.
Product recall review
Product recall data is reviewed to identify patterns, emerging risks, and potential implications for certification. This real-world insight helps the programme respond to changing product safety and quality risks.
From insight to action
The programme brings together audit data, stakeholder feedback, incident intelligence, and product recall insight to build a clear view of certification performance. When concerns, risks, or trends are identified, BRCGS can respond through targeted engagement, guidance, training, investigation and corrective action where necessary.
The outcome
Trusted certification decisions
Trusted certification decisions
Robust oversight gives customers and stakeholders meaningful evidence of site capability and commitment.
Consistent global delivery
Consistent global delivery
Monitoring supports our high expectations across countries, standards, certification bodies and auditors.
Earlier risk detection
Earlier risk detection
Connected evidence and insight helps BRCGS recognise and respond to emerging issues before confidence is undermined.
Continuous improvement
Continuous improvement
The programme drives focused support and strengthens the way certification is delivered for all involved.
Transparency and accountability
Transparency and accountability
Stakeholders can see that certification integrity is actively maintained, not assumed.
Who benefits?
Brand owners and retailers gain confidence that BRCGS certificates can support supplier approval, sourcing, and risk-management decisions.
Certificated sites benefit from a credible scheme that strengthens customer confidence and protects the value of their certification.
Certification bodies and auditors receive clear expectations, performance insight, and oversight that support consistent delivery and improvement.
Manufacturers and supply chain partners gain assurance that certification is supported by a robust, globally applied integrity framework, while consumers ultimately benefit from a system designed to support safer, more reliable food and products.
Trust is actively earned
Certification integrity is not simply monitored; it is actively maintained. By turning evidence, feedback and oversight into action, the BRCGS Certification Integrity Programme helps protect the value of every certificate and strengthen confidence across the global supply chain.
Meet our auditors
We work with a global team of Integrity Auditors to support the delivery of our integrity programme activities.