There are different ways to contact the BRCGS Team depending on the nature of your enquiry. To ensure your enquiry is addressed promptly and efficiently, please refer to the information below to connect with the appropriate department.
Technical Enquiries
If you have a technical question about any of the BRCGS standards, the audit process, or our certification bodies and auditors, please use the Technical Enquiries form.
Sales Enquiries
If you are interested in BRCGS certification or any of our digital products, please use the Register Your Interest form.
Complaints and Appeals
If you have a complaint, an appeal or have witnessed any wrongdoing in a BRCGS certificated site and wish to anonymously report this matter to us please do this through our whistleblower platform TellBRCGS.
Finance
Any queries relating to a BRCGS issued invoice should be directed to the Credit Control Team. All other queries, including those related to new supplier set up and VAT queries, please contact the Accounts Payable Team.
Gluten-Free or Plant-Based trademark
For Gluten-Free or Plant-Based trademark use enquiries, label approval submissions and Schedule A approvals, please contact the team here.
All other queries
For all other queries use contact BRCGS Support.