Best Practice Guideline: Managing Product Incidents

This guideline looks at the importance of planning for an incident. It gives advice on creating or improving a product incident processes and provides an insight into what is involved in a product recall. The title covers the operational activities relating to all organisations in the supply chain and considers the responsibilities of each party.

Whether you manufacture or supply finished products, packaging material, ingredients or components, this guideline will provide a framework to:

• identify, plan and prepare for a product incident
• manage a product incident
• understand the tools and solutions for product recalls or withdrawal
• evaluate product incidents and provide ways for continuous improvement.