We are pleased to welcome you to our next webinar session, hosted by Matthew Schofield (AUS-QUAL) and Amanda Evans-Lara (BRCGS Representative for Australia and New Zealand).
In this webinar, our speakers will provide practical guidance on shifting your issue-resolution workflow away from simple administration and toward sustainable operational strength.
Date: Wednesday 24 June 2026 at 12:00 – 13:00 (AEST)
During the session we’ll cover:
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Defining the stages: establishing clear distinctions between containment, correction, corrective action, and preventive measures.
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Objective investigation: executing data-driven root cause analysis that moves past human error to identify real process breakdowns.
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Robust action plans: designing successful corrective actions and verification steps that satisfy both external auditors and major clients.