Incidents are events that affect the production or supply of unsafe, fraudulent, illegal or non-conforming products. Knowing how to deal with a product incident is a fundamental element of a safety management system, but something a site hopes it never has to do.

This guideline looks at the importance of planning for an incident. It gives advice on creating or improving a product incident processes and provides an insight into what is involved in a product recall. The title covers the operational activities relating to all organisations in the supply chain and considers the responsibilities of each party.

Whether you manufacture or supply finished products, packaging material, ingredients or components, this guideline will provide a framework to:

·       identify, plan and prepare for a product incident

·       manage a product incident

·       understand the tools and solutions for product recalls or withdrawal

·       evaluate product incidents and provide ways for continuous improvement.

Please note, this title comes in PDF format only.

Use of BRCGS intellectual property

Information on how you can use BRCGS Standards, guidance and published content can be found here. You can also find a list of answers to common question on how BRCGS content can be used here.