Get support from our team

There are different ways to contact the BRCGS Team depending on the nature of your enquiry. To ensure your enquiry is addressed promptly and efficiently, please refer to the information below to connect with the appropriate department.

Technical Enquiries

If you have a technical question about any of the BRCGS standards, the audit process, or our certification bodies and auditors, please use the Technical Enquiries form.

BRCGS Directory

If you have an enquiry about the BRCGS Directory, accessing your certificate or report, or how to access and navigate the system please use the Directory Enquiries form.

Sales Enquiries

If you are interested in BRCGS certification or any of our digital products, please use the Register Your Interest form.

BRCGS Store

For enquiries regarding the BRCGS Store including user accounts please contact us using this form.

Participate

For access to Participate please click here. For queries regarding Participate, please use this form

Logo Requests

BRCGS certificated sites can request the logo here.

Complaints and Appeals

If you have a complaint, an appeal or have witnessed any wrongdoing in a BRCGS certificated site and wish to anonymously report this matter to us please do this through our whistleblower platform TellBRCGS.

Training

For enquiries relating to our training courses, category exams, accessing Educate or becoming a BRCGS consultant or approved training partner, please contact the Training Team.

BRCGS Professional

For any enquiries relating to our BRCGS Professional programme please contact the Professional Team.

Events

If you have a question about BRCGS events and conferences, including ticket sales and sponsorship, contact the BRCGS events team.

Finance

Any queries relating to a BRCGS issued invoice should be directed to the Credit Control Team. All other queries, including those related to new supplier set up and VAT queries, please contact the Accounts Payable Team.